Refund Policy

ALL SALES ARE FINAL AS ALL ITEMS ARE MADE TO ORDER.

ANY EDITS TO ORDERS CANNOT BE MADE ONCE THEY ARE PLACED.

YOU MAY CANCEL AN ORDER ANYTIME BEFORE IT HAS BEEN SHIPPED OUT (before you receive a tracking number).

EXCHANGE/REFUND EXCEPTIONS ONLY IF THERE HAS BEEN A MISTAKE ON OUR PART. THIS INCLUDES:
1) If an order has been sent with the incorrect size/design.

2) If an order has been sent with missing item(s).
3) If an item arrives defective or damaged.

If your order applies to the following exceptions, please contact us through our contact page or shop instagram (@shopellesong). You will receive a response within 24-48 hours.

To make the process easier for both parties: please INCLUDE your 4 DIGIT order confirmation number.

If you return an item without contacting me or confirming beforehand, you will not receive a refund or an exchange.

What happens once my return/exchange is accepted?

Once your return or exchange is confirmed, you will be given info on where to ship the package back and will need to purchase a return label. You will have 14 days to ship out the item from the date of the return confirmation. Once your package is received, the refund or exchange will be made. If you've made an exchange, you will be provided a carrier and tracking number once your exchange has been shipped out.

*All items in a return must arrive in MINT condition or in the condition it was sent. If an item that is returned is inspected as damaged or worn, you will not receive a refund or exchange.

Once you have made a purchase, you are agreeing to the terms of our shipping and return policies.