Refund Policy

NO REFUNDS. All items are FINAL SALE as they are made to order.

Editing An Order:

Orders cannot be edited once placed, as our system prints a packing slip exactly to your original order regardless if you make an edit. If you would like to make any edits, you will have to reorder.

Order Cancellations:

You may cancel an order within 24 hours of placing it. Once 24 hours has passed, your order is considered final sale.

 

Exchange/Refund Exceptions (Only if there has been a mistake on our part) THIS INCLUDES:
1) If an order has been sent with the incorrect size/design.
2) If an order has been sent with missing item(s) (you may choose to have the missing item resent for free as well)
3) If an item arrives defective or damaged.
**I do not accept exchanges or refunds for sizing, as all sizing charts are provided on our website and under every product listed. If you have any sizing questions, please do not hesitate to contact, I am happy to help!

If your order applies to the following exceptions, please contact us through our contact page or shop instagram (@shopellesong). You will receive a response within 24-48 hours.

To make the process easier for both parties: please INCLUDE your 4 DIGIT order confirmation number.

If you return an item without contacting me or confirming beforehand, you will not receive a refund or an exchange.

What happens once my return/exchange is accepted?

Once your return or exchange is confirmed, you will be given info on where to ship the package back and will need to purchase a return label. You will have 14 days to ship out the item from the date of the return confirmation. Once your package is received, the refund or exchange will be made. If you've made an exchange, you will be provided a carrier and tracking number once your exchange has been shipped out.

*All items in a return must arrive in MINT condition or in the condition it was sent. If an item that is returned is inspected as damaged or worn, you will not receive a refund or exchange.

Once you have made a purchase, you are agreeing to the terms of our shipping and return policies.